Retail Learning & Development Manager

Qualifications

Skills and Experience include but not limited to:

Education and Experience

1. High School Diploma or Equivalent.
2. Four to five years of training experience in Convenience Store and Fuel Stations, or in Retail, Hospitality, Restaurant or Fast Food.
3. Proficient skills in Microsoft Office Products such as Word, Excel, Access, and Power Point.
4. Strong understanding of fuel station safety and compliance protocols, C-store operating procedures, high-level customer service.

Required

1. Ability to uphold to strict ethical standards: integrity, objectivity, and confidentiality.
2. Proficient Microsoft Office Suite skills, including editing and proofreading.
3. Ability to maintain automated and manual record keeping systems.
4. Strong sense of team spirit and ability to transfer it to others.
5. Ability to work independently.
6. Ability to evaluate information and exercise good judgment in making decisions.
7. Ability to maintain high level of confidentiality.
8. Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information as appropriate.
9. Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
10. Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills. Ability to provide excellent customer service and customer relations.
11. Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
12. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
13. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
14. Adaptability—the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events.
15. Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
16. Safety and Security—the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
17. Ability to identify different learning styles.
18. Proven ability to engage audiences in learning topics.
19. Knowledge of common eLearning software applications.

Preferred Qualifications

1. Bachelor’s Degree in Retail Training, Business Management or associated field, or equivalent experience
2. Retail Industry Background. Overall Knowledge of Retail Store Operations and Merchandising Is Desirable.
3. Ability to learn and use a Learning Management System software program.
4. Project management experience is desirable.

Responsibilities

Principal Duties include but are not limited to:

1. Learning and development strategy and roadmap
   • Analyze, evaluate, and recognize the need for training
   • Retail Training Plan development and maintenance
   • Prepare training budget for organization
2. Design, develop, source, and manage course materials and curriculums
   • Provide training content for various aspects of Station Operations such as:
     • Age-Restricted Sales
     • Safety and Security
     • Cash Management
     • Inventory Management
     • Daily Paperwork
     • Stocking
     • Cleaning
     • Customer Service
     • Station Management
     • Communications protocols
   • Collaborate with cross-functional managers and Subject Matter Experts (SME) to develop new materials
   • Update established materials as necessary
   • Identify needs and appropriate training media and technologies based on audience
   • Provide recommendations for improvement of training programs
3. Training Facilitation
   • Develop and organize training manuals, multimedia visual aids, and other educational materials
   • Coordinate training budgets and logistics
   • Provide in person and / or online training for all station personnel
   • Partner with cross-departmental Training Specialists for consistency in training delivery and initiatives
4. Testing and Evaluation
   • Monitor and report measures of effectiveness of the training programs
   • Analyze training needs to develop new training programs or modify and improve existing programs
   • Administration and management of Learning Management System (LMS) and other training tools to assist in delivering, tracking, and reporting on training
   • Provide reporting to Operations Management team on training compliance, timing for updated certifications, etc.

Compensation

Island Energy Services offers a competitive salary that commensurate with qualifications and experience. The hiring salary range for this position is $60,000 to $75,000.

IES also offers a generous benefits package to include comprehensive health and welfare benefits, vacation, sick leave, 401k plus employer matching, supplemental voluntary insurance options, etc.

IES, licensee of the Texaco brand, is an equal opportunity employer.
Position open to US residents and resident aliens with a valid green card only.