Retail Operations Specialist/Analyst

Qualifications

Education and Experience

• High School Diploma or Equivalent.
• 5 to 10 years experience as a Project Coordinator, Analyst or in C-Store operations
• Proven experience dealing with confidential and proprietary information

Skills

• Proficient skills in Microsoft Office Products such as Word, Excel, Access and Power Point
• Ability to execute, modify and implement business programs
• Ability to analyze sale trends, financial performance, market dynamics and industry trends to improve profitability of business units

Desired Skills

• Bachelor’s degree preferred
• Retail industry background
• Overall knowledge of retail store operations and merchandising is desirable
• Ability to use/learn PDI (retail inventory software program)
• Project management experience is desirable

Other Requirements

•  Willingness to commit to The Island Way (IES core values of): Kina’ole, Aloha, Lokahi and Ho’ohana
• Pass background check including periodic job-related physical abilities testing as required
• Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire
• This is a safety sensitive position and random drug testing is required
• Valid driver’s license with clean abstract

Responsibilities

Major Responsibilities for this position may include but are not limited to:

Operations Support

• Assist in the day-to-day operations of the company-operated retail stations. May require after-hours support during as needed
• Helps supervise Store Managers by providing coaching, professional development and performance management
• Assist in the implementation of merchandising programs, image enhancements and customer service programs
• Ensure proper execution of merchandising plan including promotions, in-store merchandising, point of purchase materials, and analysis of promotional results
• Work with Store Managers on operational issues including safety, security, regulatory compliance, sales, operations, labor scheduling process, safe food handling and quality control
• Responsible for maintaining operational compliance for all permits, licenses, certifications and training
• Ensure all station compliance documentation received on time and reviews for any questionable events
• Assist with responding to and resolving customer complaints
• Conduct station inventory and compliance audits
• Coordinate hiring, customer appreciation, credit card solicitation and other promotional events
• Pull monthly data and distributes to other functional team members
• Conducts data analysis of station trade areas, competitors, and customers

 Back Office System Support

• Troubleshoot item scan errors by working with Station Managers and PDI Support services to resolve
• Pull monthly station reports and distributes to key stakeholders including station managers and account managers
• Pull ad-hoc reports as needed to support account managers
• Work with category managers to identify monthly product promotions. Sets promotional prices and periods

Admin Support

• Order station signage and hardware as needed and coordinates installation with maintenance department
• Coordinate in-store equipment replacement with maintenance department as needed
• Order and deliver office supplies, equipment or other business-related items to stations as needed
• Prepare, print and distribute in-store promotional signage to stations as needed

 Other Duties

• Special projects as directed by the Retail Operations.

Competencies

• Proven administrative, project and analytical skills
• Possess a high degree of accuracy and attention to detail
• Must be customer service orientated
• Ability to establish priorities under tight deadlines
• Proven track record as a motivated, self-starter
• Ability to work on multiple projects and priorities within a fast-paced environment

Compensation

Starting pay at $75k to $97.5k to commensurate with experience. Island Energy Services also offers a generous benefits package to include medical, dental, vacation, sick leave, 401k plus employer match, life insurance, etc.