Retail Operations Specialist/Analyst

Under the general supervision of the Retail Operations Manager, the Retail Operations Specialist/Analyst will support all aspect of Retail Operations.  This position works at the Honolulu (HTT) Location.

Desired competencies include proven administrative, project and analytical skills with a high degree of accuracy and attention to detail.  Must be customer service orientated.  Ideal candidate must be able to establish priorities under tight deadlines and have a proven track record as a motivated, self-starter who can work on multiple projects and priorities within a fast-paced environment.

If you are interested in this exciting opportunity, please submit your resume/application today!


Education and Experience

  • High School Diploma or Equivalent.
  • 5 to 10 years experience as a Project Coordinator, Analyst or in C-Store operations
  • Proven experience dealing with confidential and proprietary information


  • Proficient skills in Microsoft Office Products such as Word, Excel, Access and Power Point
  • Ability to execute, modify and implement business programs
  • Ability to analyze sale trends, financial performance, market dynamics and industry trends to improve profitability of business units

Desired Skills

  • Bachelor’s degree preferred
  • Retail industry background
  • Overall knowledge of retail store operations and merchandising is desirable
  • Ability to use/learn PDI (retail inventory software program)
  • Project management experience is desirable

Other Requirements

  •  Willingness to commit to The Island Way (IES core values of): Kina’ole, Aloha, Lokahi and Ho’ohana
  • Pass background check including periodic job-related physical abilities testing as required
  • Must be able to obtain a Transportation Worker Identification Card (TWIC) within sixty days of hire
  • This is a safety sensitive position and random drug testing is required
  • Valid driver’s license with clean abstract


Major Responsibilities for this position may include but are not limited to:

Operations Support

  • Assist in the day-to-day operations of the company-operated retail stations. May require after-hours support during as needed
  • Helps supervise Store Managers by providing coaching, professional development and performance management
  • Assist in the implementation of merchandising programs, image enhancements and customer service programs
  • Ensure proper execution of merchandising plan including promotions, in-store merchandising, point of purchase materials, and analysis of promotional results
  • Work with Store Managers on operational issues including safety, security, regulatory compliance, sales, operations, labor scheduling process, safe food handling and quality control
  • Responsible for maintaining operational compliance for all permits, licenses, certifications and training
  • Ensure all station compliance documentation received on time and reviews for any questionable events
  • Assist with responding to and resolving customer complaints
  • Conduct station inventory and compliance audits
  • Coordinate hiring, customer appreciation, credit card solicitation and other promotional events
  • Pull monthly data and distributes to other functional team members
  • Conducts data analysis of station trade areas, competitors, and customers

 Back Office System Support

  • Troubleshoot item scan errors by working with Station Managers and PDI Support services to resolve
  • Pull monthly station reports and distributes to key stakeholders including station managers and account managers
  • Pull ad-hoc reports as needed to support account managers
  • Work with category managers to identify monthly product promotions. Sets promotional prices and periods

Admin Support

  • Order station signage and hardware as needed and coordinates installation with maintenance department
  • Coordinate in-store equipment replacement with maintenance department as needed
  • Order and deliver office supplies, equipment or other business-related items to stations as needed
  • Prepare, print and distribute in-store promotional signage to stations as needed

 Other Duties

  • Special projects as directed by the Retail Operations.


  • Proven administrative, project and analytical skills
  • Possess a high degree of accuracy and attention to detail
  • Must be customer service orientated
  • Ability to establish priorities under tight deadlines
  • Proven track record as a motivated, self-starter
  • Ability to work on multiple projects and priorities within a fast-paced environment


Starting pay at $75k to $97.5k to commensurate with experience. Island Energy Services also offers a generous benefits package to include medical, dental, vacation, sick leave, 401k plus employer match, life insurance, etc.
Post Date: Jan 20, 2023
Expire Date: Feb 03, 2023
Job Status: active
Job Link:

Island Energy Services

Honolulu, HI

Human Resources