Retail Operations Specialist #201900013

Island Energy Services is seeking an experienced Retail Operations Specialist. This position will report directly to the Retail Operations Manager. Desired competencies include: proven administrative, project and analytical skills with a high degree of accuracy and attention to detail. Must be customer service orientated. Ideal candidate must be able to establish priorities under tight deadlines and have a proven track record as a motivated, self-starter who can work on multiple projects and priorities within a fast-paced environment.

To apply online, please click on the job link to the right of this page.


Required Qualifications:

  • Five to ten years of Project Coordinator, Analyst, C-Store operations experience.
  • Proficient skills in Microsoft Office Products such as Word, Excel, Access and Power Point.
  • Proven experience dealing with confidential and proprietary information.
  • Ability to execute, modify and implement business programs.
  • Ability to analyze sale trends, financial performance, market dynamics and industry trends to improve profitability of business units.
  • Valid driver’s license in good standing. Frequently drives to various station locations and off-site meetings.
  • This position is considered safety sensitive.

Preferred Qualifications:

  • Bachelor’s degree preferred.
  • Retail or Manufacturing industry background. Overall knowledge of retail store operations and merchandising is desirable.
  • Ability to use/learn PDI (retail inventory software program).
  • Project management experience is desirable.


For this position include, but are not limited to:

  • Assist in the implementation of merchandising programs, image enhancements and customer service programs.
  • Insure proper execution of merchandising plan including promotions, in-store merchandising, point of purchase materials, and analysis of promotional results.
  • Work with Store Managers on operational issues including safety, security, regulatory compliance, sales, operations, labor scheduling process, safe food handling and quality control

Pricebook Support

  • Troubleshoot item scan errors by working with Station Managers and PDI Support services to resolve
  • Establish retail prices for new items using targeted category margins.
  • Pull monthly station reports and distributes to key stakeholders including station managers and account managers.
  • Pull ad-hoc reports as needed to support account managers.
  • Complete new-vendor setup by sending and receiving account information between parties (IES, new vendor, and PDI).
  • Work with category managers to identify monthly product promotions. Sets promotional prices and periods.

Admin Support

  • Order station signage and hardware as needed and coordinates installation with maintenance department.
  • Coordinate in-store equipment replacement with maintenance department as needed.
  • Order and deliver office supplies or other business-related items to stations as needed.
  • Prepare, print and distribute in-store promotional signage to stations as needed.

Operations Support

  • Responsible for maintaining operational compliance for all permits, licenses, certifications and training.
  • Insure all station compliance documentation received on time and reviews for any questionable events.
  • Assist with responding to and resolving customer complaints.
  • Conduct station inventory and compliance audits.
  • Coordinate hiring, customer appreciation, credit card solicitation and other promotional events.
  • Pull monthly data and distributes to other functional team members.
  • Conducts data analysis of station trade areas, competitors, and customers.

Special projects as directed by the Retail Operations.



TBD based upon experience.
Full-time temporary to regular hire position

Open to US residents and resident aliens with a valid green card only.