Retail – Assistant Manager

Island Energy Services (IES) is seeking an Assistant Station Manager to assists the Station Manager in the overall operations of a retail facility. The Assistant Station Manager operates and leads a retail facility by providing exceptional customer service, while accurately transacting sales of fuel and merchandise, and maintaining a clean and safe work environment for all. IES sells gasoline and convenience products at our retail stations.

 

Qualifications

Preferred:

  • High School graduate or equivalent.
  • Previous cash handling and customer service experience.

Physical Demands Include but Not Limited To:

  • Ability to stand and walk for long periods of times on hard and uneven surfaces.
  • Ability to process information and merchandise through cash register system. Repetitive motion with hands, wrists, elbows and shoulders.
  • Ability to operate and use all equipment necessary to run the store. Vision and depth perception is required.
  • Ability to bend, carry, push, pull, stoop, squat, twist or lift to stock merchandise and clean station in narrow spaces. Merchandise, equipment and cleaning supplies throughout the station generally weighing 0-50 pounds. Use of strong chemicals.
  • Ability to work unaccompanied at a rapid work pace for extended shifts of 12 hours or more, as as- signed.
  • Periodic exposure to all outdoor conditions at all times of day.
  • Occasional exposure to prolonged periods in walk-in coolers at 34°F.
  • May also experience extreme hot temperatures when operating store equipment.
  • Operate a motor vehicle in all local weather conditions.

Responsibilities

  • Provides exceptional customer service and ensure team does the same, including but not limited to, a pleasant greeting, smiling, making eye contact, soliciting additional sales, processing the transaction accurately, thanking the customer and inviting them to return.
  • Assists Station Manager in supervising day-to-day operation of the facility. Assumes control of station and team personnel in the Station Manager’s absence.
  • Strong interpersonal and verbal & written communication skills, including the ability to professionally communicate to customers, colleagues, management and vendors.
  • Ensure execution of established safety, security, quality, and IES’s policies, procedures, practices and programs.
  • Performs all duties of a Customer Service Representative.
  • Provide regular and predictable attendance.

Principal Duties include but are not limited:

  • Manage all matters relating to the team. Duties include recruiting, hiring, training, coaching, developing, disciplining, and performance management. Conducts employee performance evaluations at least every 6 months.
  • Manage matters relating to the station. Duties include control and monitor station expenses, cash, monies and inventory, conduct mini-audits, time-sensitive computer entry, cleaning, maintenance, customer relations, competitive price surveys, adherence to compliance processes.
  • Able to understand P&L and category sales reports and communicate results to Retail Team.
  • Understand store scorecard and its key drivers.
  • Must conduct themselves at all times, in accordance with the IES Code of Conduct.
  • Complete other tasks as assigned by management.

Competencies

Skills and Experience Include but Not Limited to:

Required:

  • Previous managerial experience.
  • Available to work a variety of hours, which may include early mornings, evenings, weekends, over- night shifts, and holidays.
  • Strong interpersonal and verbal & written communication skills.
  • Ability to read, write, speak and comprehend English effectively.
  • Ethical, honest, trustworthy, respectful, compassionate, supportive and patient.
  • Ability to handle challenging situations professionally and exercising good judgment.
  • Basic math skills such as addition, subtraction, multiplication, and division.
  • Computer literate with basic knowledge of Microsoft Word, Excel, email services, and other application software.
  • Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
  • Valid driver’s license, reliable vehicle and current automobile insurance.

Compensation

Compensation to be determined.

Relocation Options:
Relocation will not be considered.

IES, licensee of the Texaco brand, is an equal opportunity employer. Position open to US residents and resident aliens with a valid green card only.